In any case, the reason to opt for a chatbot for customer service is the same: making the answering to customers’ questions faster, easier, and smoother. Textual chatbots are still slightly more common than vocal chatbots, as their implementation is easier and less expensive. What is a customer service chatbot?Ĭhatbots Magazine gives the following definition of a chatbot for customer service: “A service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface.”Ĭustomer support chatbots can be vocal or textual. But first, let us see what a customer service chatbot is. I am going to analyze deeper how can a chatbot for customer service (and an AI customer service chatbot in particular) improves customer services in the next paragraphs.
What there is behind the success of a technology that once was felt as something clumsy and cumbersome? The reason is the rise of Artificial Intelligence.ĪI customer service bots have reached a market share of 40% among customer support chatbots they could become the leading technology in the industry of support chatbots and replace non-AI chatbots soon.ĪI chatbots have greatly improved not only the user experience but also customer outreach which is considered to be the most powerful factor of success in today’s digital marketing these are the two key-factors of their success. Only 38% of customers actually want to talk to a human when interacting with a brand, according to research from Survey Monkey and Drift, while organizations that expect to move from human to chatbot customer care have been increased by 136%. Chatbots for customer service are popular today.
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