We do regret if you did not receive this vital information between 9/26/22 when you made Goddess's appointment and when you arrived on 10/22/22. While we do reserve the right to update our policies anytime if we feel it is in the best interest of our pet guests, we did make all of these changes public not only on our website, phone messaging, email correspon dance, lobby signage, social media, and email and text notification messages to all clients who have opted in to receive these types of notifications from us. It is never our intention to mislead or misinform our clients, and we hate to hear that your travel plans were affected by any delays due to your check-in process with us. Triplett, We are terribly sorry that you did not find our vaccination information was communicated properly. With Beth stating she'd get back with me and not even doing so shows, they really do not care. So take that into consideration when booking. Due to the lack of simple communication skills, and spending an extensive amount of money (i book for 5-7 days every reservation), Im not sure if i want to continue. I talked to Beth, the floor manager, which has not contacted me back about this issue. However, i was still held accountable which i understand to an extent due to the safety of my baby.
Well, I booked my reservation before they even made this new policy, so my reservation said nothing about this new vaccination.
They stated t hat they sent an email and put it on their social media. Not only was this inconvenient, but the negligence of miscommunication caused me to miss my flight (took me an hour to get my dog vaccinated), which trickled into delaying an event i had planned months ahead of time. The day I come to check in my dog they told me I needed a vaccination in order to board my pet. Nothing was communicated to me about a new policy about a vaccination. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Poor communication!! I made a reservation a month ago and called two days prior to my reservation. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They should also accept responsibility for what happened and refund me my money that I paid for a service that was not done.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. There should ALWAYS be an inspection done before an animal is handed off to their owner. This place needs to have better guidelines on what to do in a situation like this. I don't drop my dog off to be put in a cage for 5 hours, I paid for her to be bathed and that was not done. This is considered neglect on their part in my opinion.
He stated that he did notice **** had peed and told someone else to wash her off which was not done and she was left in the cage. I was then transferred to the bathing supervisor, A*****, who was quite rude on the phone and did not seem to care about my concerns. I should have been notified immediately if there was not someone else there to fix the issue.
It took me calling and complaining to be told anything. No one called me to tell me this happened. You don't have to smell to notice a dog is completely covered in pee and has not been fully bathed, not brushed or had their nails trimmed. The girl apparently told her she was done but ******* did not check and blamed covid for not being able to smell the pee. I was told by ******* that the girl who bathed her walked out and that her bath was not completed and her nails were not trimmed. She is COVERED in pee and seems extremely stressed out. My puppy has been sitting in a cage for FIVE hours and I picked her up looking way worse than when I dropped her off.
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